FAQ

Questions we get
all the time.

Everything you want to know about working with Crestline Digital — before you even have to ask.

Pricing & Packages
Our packages start at $500 for a 3-page Starter site, $900 for a 5-page Launch site with blog setup, and $1,500 for a Growth site that includes a custom interactive tool. All prices are flat-fee — what you see is what you pay, no surprise invoices. We also offer a $100/month maintenance plan for hosting, updates, and ongoing support.
No. Our pricing is fully transparent and agreed upfront before any work begins. The only additional costs you might encounter are third-party expenses like your domain name registration (~$15/year) and hosting if you choose to self-host rather than use our maintenance plan. We'll walk you through all of this during onboarding.
Yes — we require a 50% deposit to begin work, with the remaining 50% due before the final files are delivered. This protects both parties and ensures we can dedicate full attention to your project from day one. Payment is handled securely through Stripe.
Absolutely. Many clients start with the Starter package to get something live quickly, then upgrade as their business grows. We can add pages, a blog, a custom tool, or additional features at any point. Just reach out and we'll scope out what you need.
Process & Timeline
Most sites are delivered within 5–7 business days from the time we receive your deposit and all required content. The most common delay is waiting on content from clients — the faster you provide copy, images, and preferences, the faster we can build. Rush delivery (2–3 days) is available on request for an additional fee.
At minimum, we need: your business name and description, what services you offer and who you serve, any existing branding (logo, colors, fonts), and the pages you want on your site. If you don't have copy written, we can help with that as an add-on. Photos can be sourced from stock libraries if needed. We'll send you a simple onboarding checklist when we kick off.
Revision rounds depend on your package: 1 round for Starter, 2 rounds for Launch, and 3 rounds for Growth. A revision round means a batch of consolidated feedback — we ask that you compile all changes into one list rather than sending them piecemeal. Additional revision rounds beyond your package are available at a flat fee.
Here's the typical flow: (1) You fill out our intake form and we respond within 24 hours. (2) We scope the project and you pay the 50% deposit. (3) We send you an onboarding checklist and you provide your content. (4) We build the site and send you a preview link. (5) You review and provide feedback. (6) We make revisions and send the final version. (7) You pay the remaining 50% and we deliver all files or launch the site.
Ownership & Hosting
Yes, 100%. Once the project is paid in full, you own everything — the design, the code, all the files. There are no licensing fees, no platform lock-in, no ongoing payments required to access your own site. It's yours outright. This is one of the key advantages of custom-coded sites over platforms like Wix or Squarespace.
No — it's entirely optional. If you're comfortable managing your own hosting and making occasional updates, you can absolutely host the site yourself. We'll deliver all the files and a setup guide. The maintenance plan is there for clients who prefer a completely hands-off experience — we handle hosting, security, updates, and any small content changes on your behalf.
If you're on our maintenance plan, we host your site on fast, reliable servers with automatic backups and SSL certificates included. If you prefer to self-host, we recommend services like Netlify (free tier available), Cloudflare Pages (free), or SiteGround for WordPress-based sites (~$5–15/month).
SEO & Results
Every site we build ships with proper on-page SEO — optimized title tags, meta descriptions, header structure, image alt tags, clean URL structure, and a sitemap submitted to Google Search Console. This gives you the foundation to rank. That said, SEO is a long game — most sites take 3–6 months to see meaningful organic traffic. We set you up to win, but results require time and often content.
Our packages include on-page SEO — the technical foundation built into the site itself. Ongoing SEO (link building, monthly content, keyword tracking, Google Business management) is available as a separate service. Ask us about our SEO retainer if you're serious about driving consistent organic traffic.
For brand new sites with no domain history, expect 3–6 months before meaningful organic traffic begins. This is a Google trust timeline — it's the same for everyone. You can accelerate it by publishing regular blog content, getting listed in directories, and asking existing clients or partners to link to your site. We submit your sitemap to Google Search Console at launch to start the clock as early as possible.
Everything Else
Yes. Redesigns are scoped based on the complexity of your existing site and what you want to change. We can redesign just the front-end visuals, rebuild the whole thing from scratch, or add new features to what you have. Fill out the intake form and let us know what you're working with.
Yes, though e-commerce is typically scoped as a custom project rather than one of our standard packages. The complexity and cost vary greatly depending on the number of products, payment integrations, and features needed. Reach out and tell us what you need — we'll give you an honest quote.
Yes. Copywriting is available as an add-on to any package. Good website copy is arguably more important than design — it's what converts visitors into clients. We'll interview you about your business, your clients, and your goals, then write clear, conversion-focused copy that sounds like you.
If you're on our $100/month maintenance plan, minor content updates are included. For larger changes or new features, we scope and quote them as small projects. If you're self-hosting and want occasional help, we're available on an hourly basis. We don't disappear after launch — we want your site to keep working for you long-term.
Just fill out our intake form or email us at [email protected] and we'll get back to you within 24 hours. No question is too small — we'd rather you ask than guess.
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